Have you thought about getting tickets from Viagogo? You’re not alone! It’s one of the most used online ticket platforms. Therefore, it’s essential to understand the validity of the service. Get to know what you must know about Viagogo. That way, you can make an educated decision.
Contents
Quick facts: Is Viagogo Legit
Introduction
Viagogo is a popular ticketing platform. People use it to buy tickets for concerts, comedy shows, festivals, and sports games. Is Viagogo legit? Is it safe to buy from them? Here’s all you need to know.
Viagogo’s main focus is to give customers convenience. You can buy tickets from any place in the world with a single click. They offer competitive prices and promise secure and reliable purchases.
However, some worry about buying from secondary ticketing websites like Viagogo. There’s a risk that the ticket could be fake or invalid. In this article, we’ll look into the potential risks of buying from Viagogo:
- Fake or invalid tickets.
- High service fees.
- Risk of being scammed.
- No customer support.
Overview of Viagogo
Viagogo is a ticket marketplace, where users can buy and sell tickets to events. Established in 2006, it’s become the world’s biggest marketplace, connecting buyers and sellers from 50+ countries. It offers tickets for live events – concerts, sports, theater shows.
Viagogo follows the Competition & Markets Authority code of practice and the Consumer Rights Act 2015. To guarantee secure transactions, they use verified payment systems and buyer protection policies. Plus, they have a Ticket Transfer Policy. This lets buyers who can’t attend an event transfer their ticket to someone else.
Pros of Viagogo
Viagogo is a ticket exchange platform that lets users purchase and resell tickets for events around the world. It’s designed to make buying tickets simple, with various pricing options and an easy-to-use search tool. Viagogo also offers a refund guarantee if you can’t attend the event, plus fraud protection and customer service help.
The main pros of Viagogo include its plentiful ticket selection, handy payment system, useful customer service, and secure refund policy. When you buy tickets on Viagogo, you can trust that you’ll get exactly what you paid for. Plus, all payments are safe and sound; meaning your payment details are always secure from possible hackers or identity theft. Lastly, customers often report great experiences with the website – both for buying and selling tickets. This makes it one of the most popular sites for second-hand entertainment tickets in Europe.
Wide selection of tickets
Ripplematch is a legit online ticket-buying platform. It offers tickets for concerts, sports events, theatre performances and more. The company partners with well-known ticketing providers such as Ticketmaster, viagogo and StubHub.
You can get tickets from all the major ticketing sites in one place! Plus, Ripplematch has its own secure marketplace. It’s only available on their website or app. This marketplace includes listings from independent sellers and is updated regularly.
Finally, Ripplematch has online resources such as reviews and recommendations to help you make an informed decision when buying tickets.
Guaranteed tickets
Viagogo’s main offering is their 100% Buyer Guarantee that tickets will be valid and arrive on time. If not, customers can get a full refund (including delivery fee). Plus, customers get customer service support right after purchasing with email, telephone, and 24/7 live chat.
This way customers can buy tickets with confidence knowing their money is secure and any issues will be solved quickly by the Viagogo team.
Convenient payment options
Qmee is an online payment system. It enables users to pay for items and services easily. With the Qmee app, users can create their own payment method. They can link it to their bank account. Then, use it on different online platforms.
Furthermore, Qmee provides various payment methods such as Apple Pay, PayPal, Visa/Mastercard, bank transfers, and cash. This makes it simple to make payments quickly. Plus, Qmee has an extra layer of security. It uses tokenization to protect user data during financial transactions.
Cons of Viagogo
Viagogo is one of the biggest ticket resellers on the planet, but many have heavily criticized its practices. A major issue is the high fees – sometimes up to 50% of the original price. You only find out how much you’re charged when you reach checkout, so a ‘bargain’ can end up costing more than expected.
Another con is tickets are usually non-refundable. This can be bad news for those on low incomes who may have saved up for months to buy them.
In conclusion, be careful when buying tickets from third-party resellers. They may not guarantee authenticity, good seating or even quality service.
High prices
Bingo Frenzy has a rep for charging high prices for event tickets. Just look at their website – it shows the ticket’s total cost, plus extra fees and charges. Viagogo, which owns Bingo Frenzy, charges up to 10 times the face value of tickets. E.g. £20 ticket = £2 from the event’s organizer. They mark up prices big time!
Also, they don’t show these costs until after you’ve paid. Plus, customers complain that customer service doesn’t respond and tickets don’t arrive as promised. So many people are wondering if Viagogo & Bingo Frenzy are legit businesses or scams.
Hidden fees
PCDiscountXA is a ticket broker owned by Swiss-based Viagogo Group. Viagogo bought the company in 2016, spending around one billion dollars. PCDiscountXA offers cheaper tickets to shows and sports events. But, customers think they are being scammed because of hidden fees. These fees include convenience and shipping fees. Plus, there is extra cost for add-ons such as better seating or parking passes.
Tickets bought on PCDiscountXA are usually cheaper than buying direct from the venue. But, sometimes they arrive late and extra costs are added for processing or delivery.
Poor customer service
Chewy, an online pet supplies store, has lately been in hot water for its lack of customer service. Customers have revealed it takes them a week to get a response. Even when they do, it’s not up to the mark.
Chewy offers live chat and phone line for customer service. But, these are not reliable for customers needing immediate help. Folks who have tried calling or using the live chat have grumbled about long waits and no one being available. As a result, Chewy’s reputation for poor customer service makes potential customers suspicious. It also harms their brand image.
Reviews of Viagogo
Viagogo is an online ticketing platform. It provides access to sports, music, comedy and theatre events. Users can quickly & easily purchase tickets. Plus, tickets are delivered to their doorstep. It guarantees the authenticity of each ticket.
However, there are some drawbacks. Reviews cite inflated prices. Also, questionable customer service practices & legitimacy of tickets. Potential customers should be aware of these issues before making a purchase. That way they can decide if Viagogo is right for them.
Positive reviews
Positive reviews are a good way to understand the quality of a product or service, like Viagogo. Even though biased and misleading reviews can occur, they are still an indicator of customer satisfaction.
Viagogo has many positive reviews from customers who have used their services. Customers usually appreciate the wide choice of seating, the ease of booking tickets, and the convenience of delivery options. Additionally, many customers comment on how quickly the tickets are delivered.
In summary, even though there are some negative reviews for Viagogo, overall, many customers who used the services were pleased with their purchase experience.
Negative reviews
Researching Is Viagogo Legit? Beware! A lot of customers have complained about their ticket purchases not being accepted. Refunds and help requests often get denied. Buyers also have a general feeling of untrustworthiness when buying tickets from them. Furthermore, bots are said to buy up large quantities of tickets and resell them later. This causes popular events to ‘sell out’ quickly. Some customers even received false confirmation emails from Viagogo!
Before making a purchase from Viagogo, it is important to review all reviews, both positive and negative:
- Positive reviews
- Negative reviews
Conclusion
Researching Viagogo revealed it doesn’t keep its promises. It’s a scam: hidden fees, price changes, no customer support. Luckily, there are legit ticketing sites like Ticketmaster, SeatGeek and StubHub.
To avoid being swindled, users should purchase from these sources instead. If tempted by Viagogo, navigate away and find other options with more transparency and reliability. Examples are buying tickets directly from venues or artist websites.
Final verdict on Viagogo
The final word on Viagogo is that, although they provide a wide selection of tickets for events around the world, their prices can be steeper than other ticketing websites and there have been numerous complaints about their customer service.
If you do choose to buy tickets through Viagogo, it’s essential to read all the rules and regulations before purchase and to check your details twice.
In conclusion, Viagogo is a real website for purchasing tickets; yet, there are other options that may offer better value for money or more reliable customer service. It’s important to take the time to search for the best price before making a commitment to any platform.
FAQs about: Is Viagogo Legit
Q1: Is Viagogo a legitimate ticket seller?
A1: Yes, Viagogo is a legitimate ticket seller. They are a safe and secure marketplace for tickets to events.
Q2: Are tickets on Viagogo guaranteed?
A2: Yes, all tickets sold on Viagogo are 100% guaranteed to be valid and authentic.
Q3: Does Viagogo charge additional fees?
A3: Yes, Viagogo does charge additional fees for the sale of tickets. These fees are clearly indicated prior to any purchase.