Think about buying from Selfridges? Not sure if it’s the real thing? Check out this article! Get a deeper look at the shopping destination. Make an educated decision. Learn about their qualifications, what’s available, and what customers say.
Contents
Quick facts: Is Selfridges Legit
- ✅ Selfridges is a trusted and legitimate brand, having been around since 1909 (The Guardian).
- ✅ Selfridges is the second-largest department store chain in the UK and Ireland (Statista).
- ✅ Selfridges has won numerous awards and accolades, including 4 Royal Warrants of Appointment (Selfridges).
- ✅ Selfridges is a leader in sustainability initiatives, such as its sustainable packaging policy (WWD).
- ✅ Selfridges is one of the most popular shopping destinations for luxury purchases in the UK, with sales in 2019 reaching £1.88 billion (Retail Gazette).
Introduction
Selfridges is a top-notch shopping spot in the UK. It was created in 1909 by Harry Gordon Selfridge. It has all sorts of merchandise from high-end fashion to beauty products, technology, and home decor. It’s well-known to shoppers. Selfridges is different from other retailers due to its customer service, product quality, and dedication to customer satisfaction.
It has stores in London, Manchester, and Birmingham. Let’s take an in-depth look at Selfridges:
- what items it has online and in-person,
- the categories of products it offers,
- the customer service in its stores.
Plus, we’ll go over customer reviews and feedback about Selfridges’ services.
What is Selfridges?
Selfridges is a luxury department store chain based in the UK. Harry Gordon Selfridge founded it in 1909. It offers fashion, beauty, lifestyle and home products.
Its flagship store on Oxford Street, London, is well-known for its designer clothes and modern retail concept. Footwear, handbags, accessories and luxury brands – Selfridges has them all. It also features unique boutiques such as Apple Store and Travelstore.
It is one of the largest shopping destinations in Europe and a popular tourist attraction too. 19 million visitors come to Selfridges each year. It has been voted the ‘World’s Best Department Store’ 10 times since 2000.
History of the retail store
Selfridges & Co. is a British department store chain, founded in 1909 by American businessman Harry Gordon Selfridge. It has six floors of shops and restaurants, making it one of the largest in the UK. It sells clothing, beauty products, luxury goods, home décor, electronics and more. It also operates retail outlets around the world.
Selfridges is known for innovative marketing campaigns. It launched the first public fashion show ever, in 1909. Plus, it popularized window displays as an art form, with its Oxford Street store. On top of that, it sponsors cultural events and charitable causes each year. For example, its annual Children in Need campaign.
Customer Reviews
Customer reviews are essential to the shopping experience. They help customers choose which retailer to buy from. Selfridges is no exception. Reviews provide information on the quality of products, customer service, and the overall shopping experience.
They range from general comments to detailed ratings. Selfridges has a variety of online review sources. Blog posts, social media accounts, and sites like Trustpilot are some examples. Reviews can be used to identify where the company can improve. In short, they give an accurate reflection of Selfridges’ performance and whether it is a legitimate store.
Popular online reviews
Online reviews can be influential. Selfridges has thousands of reviews on platforms like Yelp, Google, and Trustpilot. Usually, these are positive with customers lauding the convenience and range of products. But don’t assume this means a company is genuine. It could be offering good services but not be licensed. Some reviewers may not have the experience to give accurate feedback. It’s best to be cautious and research further before buying.
Customer service ratings
Selfridges has customer service ratings that can give an idea of how legit it is. Reviews from customers show that the company has done well. On Trustpilot and Feefo, Selfridges has 95% excellent ratings. Also, an average star rating of 4 out of 5. This shows customers have a good experience with Selfridges’ staff. So, any queries or issues with orders can be solved swiftly and pleasantly.
Security and Payment
When online shopping, it’s essential to make sure the website is secure and safe. Selfridges is a legit shopping destination, providing customers with safe payment options. They use SSL and VeriSign security protocols to protect personal info from unauthorised access. Plus, Selfridges supports PayPal and Apple Pay for added convenience.
They also have a fraud prevention system. It monitors transactions for suspicious activity. Before orders are shipped, the team reviews them. If any red flags are seen, orders won’t be processed. This, plus the encryption tech, ensures customers can shop with trust – knowing their data is safe.
Payment methods accepted
Selfridges is a legit place to shop. They accept different payment methods, including:
- Visa, MasterCard, American Express and Discover credit/debit cards.
- Experian lets customers buy now and pay later using the Selfridges finance option.
- PayPal and Apple Pay are also available.
- Plus, you can use the Selfridges mobile app to pay with your phone.
- Lastly, customers can use in-store payment systems like EFTPOS or pay with cash.
These payment methods are secure, so customers’ financial info is safe when shopping with Selfridges online or in-store.
Security measures in place
Selfridges is making sure customers are safe. They use encryption to keep customer data secure. Plus, advanced protection safeguards customers against fraud, identity theft, and phishing. They even follow the Payment Card Industry Data Security Standard (PCI-DSS). This is a set of standards to make sure companies process, store, or transmit credit card info securely.
Customers can trust that their personal data is safe when shopping with Selfridges.
Shipping and Returns
Selfridges offers various delivery options. From standard Shipping & Delivery, which takes 2-5 days, to Express Delivery, which takes 1-2 days. Multiple services are also available. International shipping is tailored to the country of destination.
Returns depend on the country you reside in. In the UK, you can use Collect+ (free) or Royal Mail (fee). International customers can use UPS (fee) within 28 days of purchase. Refunds take up to 2 weeks to process.
Shipping policies
Selfridges offers multiple delivery options. These include standard UK delivery, express delivery, and international delivery. Most orders in the UK are shipped via Royal Mail or other carriers. Express delivery is available in certain areas. Customers can monitor their orders online.
International orders can be shipped through DHL or another carrier, based on the customer’s location and the order size. There is free returns for any unsatisfied or unwanted purchases, except for items that have promotional discount codes or were shipped outside of the UK. There is a fee for these returns.
Return and exchange policies
Before buying, it’s important to know the store’s return and exchange policies. With Selfridges, items can be returned if they’re in their original condition and packaging. Returns must be made within 28 days, with a proof of purchase. Customers have the option of returning items online or at the nearest Selfridges store.
In case you get something that’s not what you expected, you can exchange it in-store or online. You have 28 days from the purchase date and need a proof of purchase. If you want a different size or color item, just bring your original item to the store. You’ll need to pay for the difference in cost between the items.
Conclusion
So, Selfridges is legendary. You can trust it for an amazing shopping trip. It has lots of products plus prices that are great value. Plus, customer service and delivery options are dependable. Plus, its goods are top-notch. Even though prices may be higher, the quality and shopping experience make it worth it. Selfridges – you can trust it!
Summary of findings
Selfridges is a well-known UK department store. It has been in business for over 100 years, renowned for its upmarket shopping experience. It boasts a range of luxury fashion, cosmetics and accessories. Also, it serves food and offers various activities.
The shop flaunts a selection of designer collections from global brands and labels. Its items are genuine, sourced from trusted suppliers around the world. They guarantee quality. Plus, Selfridges’ online store offers free delivery to certain countries on orders of a certain value.
Customers can pay via credit/debit cards, PayPal or Klarna. Shopping with Selfridges is secure, whether in-store or online.
Final verdict on Selfridges
Is Selfridges legit? Yes! It’s been around for over a hundred years. It’s one of the UK’s biggest, most beloved shops. From clothes to accessories to electronics and home goods, it’s got it all. Plus, delivery services reach almost everywhere. And customers can trust the customer service, prices, and payment methods. Plus, there’s a great returns policy. Return anything within 28 days and get your money back.
So, when you shop at Selfridges, you can expect:
- Quality products at fair prices
- Great customer service
FAQs about: Is Selfridges Legit
Q1: Is Selfridges a legitimate company?
A1: Yes, Selfridges is a legitimate company. It is a British department store chain with a total of 11 stores in England, Scotland, and Wales. It has been in business since 1909 and is well-known for its quality merchandise and excellent customer service.
Q2: Does Selfridges offer online shopping?
A2: Yes, Selfridges offers online shopping. Customers can browse the entire range of products in the store from the comfort of their own home and make purchases directly from the website.
Q3: Is Selfridges safe to shop from?
A3: Yes, Selfridges is safe to shop from. It uses secure payment methods and has a strict privacy policy in place to protect the personal information of its customers.