Want to purchase a new laptop? Worried if Newegg is legit? You’re not alone. With online retail stores growing, people question safety with online shopping. Let’s lay your worries to rest. What’s the truth about Newegg and its safety? Let’s find out!
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Quick facts: Is Newegg Legit
- ✅ Newegg has won more than 40 awards for its outstanding service – Source: NewsGeek
- ✅ Newegg is rated A+ by the BBB (Better Business Bureau) – Source: Newegg
- ✅ Newegg is the most visited online tech store in the US – Source: Statista
- ✅ Newegg was founded in 2001 and has grown to over 12 million customer members worldwide – Source: Newegg
- ✅ Newegg offers a 30-day return policy and a one-year limited warranty – Source: Newegg
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Introduction
Is Newegg legit? Is it safe to buy from them? Newegg is an online retail giant, offering over 10 million products. Established in 2001, they have grown to become a major player in the online retail industry. Millions of customers have put their trust in Newegg.
To get an idea of their reputation, let’s look at customer reviews and ratings. We’ll examine what makes Newegg reliable and trustworthy. So, is Newegg legit? It looks like the answer is yes!
Company History
Fred Chang founded Newegg in 2001. It was an online store with computer hardware and software. This LA-based retailer shot up in popularity to become one of the most famous electronics retailers worldwide.
Newegg has seen huge growth since then. It now has multiple distribution centers across North America and Europe, plus offices in China and Thailand. 10 million customers have registered with them, and they earned $2 billion in 2019.
The company’s customer satisfaction has earned it a range of awards. These include the BBB Torch Award for Ethics, PC Magazine’s Reader’s Choice Award, Best of CES Awards from Engadget, and DisplaySearch/NPD Top Brand Award. Newegg also has certifications like PCI-DSS, ISO 27001:2013, and SAS 70 Type II. These attest to their security and compliance.
How Newegg began
In 2001, Newegg was established by Fred Chang, a Taiwanese immigrant. His intention was to offer customers a reliable source for purchasing computer components online. It started in the Los Angeles region, yet rapidly developed into one of the most renowned e-commerce sites in North America.
Word-of-mouth was Newegg’s primary form of advertising. It was famous for its low costs and expansive inventory. In 2004, its loyalty program was launched. It rewarded customers for their purchases and offered free shipping on most goods.
Nowadays, customers from all around the world are served by Newegg. It has an online site and brick and mortar stores in various countries. Plus, it provides customer service via live chat or phone during business hours in each region it operates in.
Newegg’s growth and expansion
Newegg’s meteoric rise began in 2001. It has grown from a small U.S. based e-retailer to a global online marketplace. Millions of products are available in over 50 countries and regions.
This success is due to customer service and product quality. Their pricing model is competitive and their expansive inventory covers almost any tech need. Newegg is a trusted brand that provides reliable solutions.
Reputation
Reputation is a big factor when assessing the legitimacy of an online retailer. Newegg has a great rep for outstanding customer service, reliability, a wide range of products and competitive prices. Plus, free shipping, hassle-free returns and multiple payment options offer convenience.
Security-wise, Newegg has SSL encryption and strong fraud prevention measures to protect customers’ data. They also demand valid credit card info before orders are placed, so payments are safe. Plus, they ship products quickly, so customers get their items quickly.
Their excellent reputation has been built over the years. Many people trust Newegg and feel secure shopping with them online. Finding out about their good rep would likely encourage future customers to make a purchase.
Consumer reviews
Consumer reviews are crucial when deciding if an online retailer is trustworthy. By reading reviews from past customers, you can check if a site is reliable. You can also learn what customers think of the quality of products and services.
A popular consumer review site for Newegg is Bingo Frenzy. It is an independent site featuring reviews from shoppers all over the world who bought something from Newegg. Ratings and comments from customers provide insight into if they were happy with their experience. Bingo Frenzy also has research tools to compare prices and features from different retail sites.
Industry awards
Newegg is renowned for its features, customer service and selection of tech products. It has attained a variety of awards from customers and critics, such as Bizrate’s Circle of Excellence and the WebAward for website design. Moreover, it has an A+ rating from the Better Business Bureau and multiple reader’s choice awards from PC Magazine and Computer Shopper.
Newegg is devoted to providing the best online shopping experience. It offers customers a wide selection of items at reasonable prices, along with rapid shipping. Superior customer service and straightforward returns also make up part of their commitment. This dedication has been acknowledged by industry groups and consumers alike.
BBB rating
The Better Business Bureau (BBB) is an independent, non-profit organization. It sets and maintains standards for ethical business practices. When rating companies, the BBB looks closely at size, customer feedback, open complaints, and any relevant government action.
Newegg has an A+ BBB rating. This rating shows that Newegg meets all BBB requirements for trustworthiness and transparency. It also shows that Newegg responds quickly to customer complaints, and resolves them efficiently. This demonstrates that Newegg takes customer satisfaction seriously and works hard to quickly address issues.
Payment Security
At Newegg, payment safety is a top priority. We use SSL encryption to protect payments. We never store credit card info on our servers. Our secure checkout process double-checks payment info before processing the order, so unauthorized purchases are prevented.
We offer various payment methods, like debit/credit cards, PayPal and Google Pay. So, you can shop with confidence knowing that your money is safe. Newegg’s checkout process is simple and secure.
Payment methods accepted
Newegg is an online store for computer and electronic components, accessories, software and gaming gear. It’s well-known for their competitive costs and great customer service. However, when buying online, it’s natural to worry about payment methods.
Fortunately, Newegg only takes payments through secure payment providers. Currently, customers can buy from Newegg with Visa, MasterCard, American Express, Discover Card, PayPal or Newegg Gift Cards. Plus, they can also use digital wallets such as Apple Pay or Google Pay if available on their device.
At the checkout page, all payments are encrypted using industry standard encryption technology (SSL). This protects customers’ data.
Encryption technology
Encryption tech is essential for Newegg to keep data transfers safe. They use Secure Sockets Layer (SSL) to encrypt data so it can’t be viewed by anyone else. This means customers’ financial info is safeguarded when they enter it into the website.
Newegg also takes extra steps to make sure customer data is secure and private. These include two-factor authentication and regular anti-virus updates to protect against cyberattacks and viruses.
Fraud protection
Customers choose Newegg for fraud protection. Personal info is secure on the website. Newegg employs measures to protect from identity theft and other frauds. It uses an advanced security system, like 256-bit SSL encryption, two-factor authentication, and certified PCI DSS compliance. Policies are transparent, and customers can choose between payment options.
Newegg is dedicated to providing customer service with respect for privacy and security. They update their systems against the ever-evolving threat landscape. This helps everyone who visits the site shop or browse safely, knowing Newegg is looking out for them.
Shipping and Delivery
Newegg is an incredible online store for computers and electronics. They offer free shipping for many orders; usually within three to five business days. For select products, you can opt for expedited shipping with delivery in one to three business days. Express Shipping will get you same-day or two-day delivery, if available. Plus, you can track your order in real time. And if something arrives damaged or defective, Newegg’s return policy and customer service team have you covered!
Shipping rates and policies
Newegg ships all over the globe. Shipping rates depend on your area, and what you are ordering. Standard shipping is free for orders over $49. And for orders of $399+, two-day delivery is included. International shipping may have restrictions, based on the country’s regulations. Expedited and rush delivery services are also available for an extra cost.
Returns are allowed within 30 days of purchase, as long as the product is in like-new condition and the packaging is intact. Refunds will be given back to your original payment method. This takes 5-10 business days, depending on the issuing institution.
Delivery times
Newegg has made great strides in their delivery times. Initially, customers could expect to get items within three days. But, as the company grew, delays of up to a week became common.
In 2008, they implemented a guarantee of free shipping in four days and same-day shipping for certain items if you lived in California.
Recently, they’ve worked hard to improve their delivery times. They offer two-day shipping, overnight delivery for free if you spend a certain amount and multiple shipping options for customers to choose from.
Return and exchange policy
Newegg is a trusted online retailer for returns and exchanges. All items come with a 30-day return policy. If you don’t like your purchase, you can get your money back with no questions. Also, if an item is defective, Newegg will repair or replace it without cost.
Their industry standard exchange policy permits customers to exchange within 30 days of purchase. Some returns/exchanges may only be allowed under certain conditions. You must keep your receipt to qualify.
This friendly return/exchange policy is why Newegg is a dependable online retailer.
Customer Service
Newegg is proud of its customer service. They give customers many ways to contact them. Their website has an FAQs page and a form to submit questions about orders. Plus, they have Facebook, Twitter, and YouTube pages for inquiries.
If customers need more help or have complex questions, they can:
- Call 1-888-99NEWEGG; or
- Use Live Chat on the website from 8am to 11pm PT.
The representatives are trained to be helpful and friendly.
Contact options
Newegg is an online retailer that sells electronic products, from computer parts to home theater equipment. Is it legit though? Let’s find out! One way to tell is by looking at their customer support channels.
Newegg has telephone, email, and live chat support. There’s also a help desk and FAQ section. Plus, they have an online ticketing system for customers who need assistance with their orders or have technical issues. All of these services are available 24/7, showing that Newegg takes customer service seriously.
Response times
When it comes to determining whether a retailer is reliable or not, response times matter. Customers want to know that if they have a query or issue, their inquiry will be answered swiftly and the problem solved quickly.
Newegg is no exception! In fact, they have an impressive response time record – emails are usually answered within one business day, and phone calls/live chats within five minutes.
Plus, Newegg’s website has easy-to-follow answers to frequently asked questions. Customers can get info on purchase returns, order tracking data, warranties, shipping methods, etc. This makes customers feel secure with their Newegg purchases, and confident that the company will respond quickly if needed.
Quality of service
OptOutPrescreen is an online service that lets users stop preapproved credit card and insurance offers from coming in the mail. It was created by the Fair Credit Reporting Act (FCRA) to help protect people from identity theft, as such offers can give scammers sensitive info.
Newegg is praised for their excellent customer service. They strive to make sure buyers are content with their purchases and have an easy returns process. They also have a team of phone and email support reps available 24/7. To keep transactions secure, they use SSL encryption and offer Value Protection plans. This guarantees a refund or exchange if the product drops in price within 30 days.
Conclusion
Newegg – a legit online retailer! Offering customers quality stuff at competitive prices. Plus, they have a wide range of products – laptops, gaming consoles, components and more. Their website is user friendly too and they have easy order processing plus delivery options.
Overall, Newegg is an excellent choice for online shoppers. They provide reliable customer service and guarantee the products for up to a year after purchase. Customers can expect to receive quality items in good condition from Newegg!
FAQs about: Is Newegg Legit
Q1: Is Newegg a legitimate business?
A1: Yes, Newegg is a legitimate business. Newegg is a well-known and trusted online retailer and has been in business since 2001.
Q2: Does Newegg have a good return policy?
A2: Yes, Newegg has an excellent return policy. You can return items within 30 days of purchase for a refund or exchange.
Q3: Does Newegg have good customer service?
A3: Yes, Newegg has excellent customer service. They offer 24/7 live chat, email, and phone support to help answer any questions customers may have.