Is Shopping at Moosejaw Legit? Uncovering the Truth.

Uneasy ’bout shopping at Moosejaw? You’re not alone! Wanna know if they’re trustworthy? Read on and uncover the truth. This article’s got detailed reviews and customer testimonies to help you when you shop – so you can make an informed decision.

Quick facts: Is Moosejaw Legit

  • ✅ Moosejaw has maintained an ‘A+’ rating with the Better Business Bureau since 2009 (Better Business Bureau)
  • ✅ Moosejaw is highly rated on Trustpilot, with an average customer rating of 8.6/10 (TrustPilot)
  • ✅ Moosejaw offers a lifetime return policy on all products purchased from the website (Moosejaw)
  • ✅ 77% of Moosejaw customers would recommend the company to a friend (Moosejaw)
  • ✅ Moosejaw’s customer service has received over 20,000 5-star reviews (Moosejaw)

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Shopping online? Unsure if the store is reliable? Enter Moosejaw. This article provides an overview of the popular outdoor gear retailer. We will look at the range of products offered. Then, review their safety and security procedures. Moving on, explore their customer service options. Finally, review real customer experiences. By the end, you’ll have a better understanding of whether Moosejaw is a legitimate place to shop and if they’re worth your money.

Let’s explore:

  1. The range of products offered by Moosejaw.
  2. Their safety and security procedures.
  3. Their customer service options.
  4. Real customer experiences.

Company Background

Moosejaw is an American outdoor retailer, founded in 1992. It began with mountaineering gear, but now it has a huge selection of apparel and outdoor gear for winter sports, camping, cycling, fitness and more. As of 2021, it’s based in Michigan with 25 stores across the US.

Not only does Moosejaw have an online and in-store retail experience – but they also provide social media info. YouTube videos, Twitch live streams, Instagram and Facebook content – it’s all there! Plus, Moosejaw has its own private labels, like Sculptek Bodywear and FSC Outdoor Gear. They also offer high-end brands like The North Face, Patagonia, Arc’teryx, Columbia Sportswear and more. Over 20 years, Moosejaw has kept up its commitment to quality products, affordable prices and great customer service.


Moosejaw is an outdoor gear and apparel retailer based in Madison Heights, Michigan. It was founded in 1992, and now has over 50 stores in the US. It is a great option for adventurers who want quality from top brands like The North Face, Patagonia, Marmot and Salomon.

Initially, Moosejaw was a catalog-based retailer but it moved to ecommerce in 1997. This enabled it to reach more customers, and it has grown into a successful business. It has also been named one of Fortune’s Best Companies To Work For four times, and an Internet Retailer Top 500 Company seven years in a row. Customers can trust Moosejaw for their outdoor needs.


Moosejaw’s rep is solid and dependable. It has customer service reps in-house to help with any queries or difficulties. Plus, customers trust Moosejaw to ship items fast and accurately. Shopping at Moosejaw is a legit experience. It’s safe, customer service is good, prices are alright, and the apparel selection is great.


Moosejaw is the ideal retailer for all outdoor lifestyles! They provide men’s & women’s apparel, activewear, swimwear, footwear, camping & hiking gear, snowboard equipment, travel bags, backpacks, coolers & more. Plus, they offer products from famous brands including The North Face, Patagonia & Marmot.

The website is very simple to use. You can filter your search & browse their sale section for discounted items. Read product descriptions for the perfect fit. Shipping is free for orders over $49, making it great for budget shoppers.

Range of products

Moosejaw has a huge selection of items. There are hundreds of clothes, shoes, camping gear, and life gear in different sizes and styles. Popular brands like The North Face, Arc’teryx, and Patagonia even have outerwear. You can also find the best recreational accessories from names like Stio and Sea to Summit.

Plus, Moosejaw has custom products with their logo. This means that Moosejaw goes beyond apparel and camping supplies to make customers happy. With so many products in one spot, shoppers don’t need to waste time to find what they need for the outdoors or their next adventure.


Quality matters when you shop at Moosejaw. They offer products from top brands like The North Face, Patagonia, and Columbia. Plus, Moosejaw has their own quality apparel and gear. They offer a satisfaction guarantee, so customers know they’ll be happy with their purchase. And, all orders in the U.S. get free standard shipping.

All in all, Moosejaw provides great products, great prices, and great customer service. That’s why they’re a reliable retailer for outdoor lovers around the world.


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At Moosejaw, prices are diverse. They have top-brand items like Patagonia, Arc’teryx and The North Face. These can be pricier. But they also have a lot of less famous brands and cheaper stuff.

So, no matter your budget, you can find something at Moosejaw. Whether you want fashionable activewear at a good price, or more expensive, long-lasting gearMoosejaw is the place to go.


Moosejaw: the place to shop for quality gear at great prices! With a huge selection, competitive pricing, free shipping for orders over $49, an easy return policy, and rewards points program, you can’t beat this store. Plus, their deals section is sure to help you save money. Camping or outdoor adventure? Make Moosejaw your first stop!

Comparison to other retailers

Moosejaw stands out from other retailers in a few ways. Firstly, their products are of high quality, with name brands like The North Face and Patagonia. Secondly, customer service is great – many online customers praise them for being friendly and helpful!

Additionally, Moosejaw offers free shipping on orders over $49, free return shipping within six months, and a lifetime no-hassle return policy. Shopping with Moosejaw is legit and great for outdoor gear or apparel, plus excellent customer service and quality products.


Moosejaw offers various shipping options to consider when shopping:

  • Standard 3-5 day ground delivery ranges from $5.95 – $9.95.
  • Free shipping is available on orders over $49.
  • Express delivery can cost up to $18.
  • Same day or 2-day shipping may be available if you live close to Michigan.
  • International shipping is $40 flat rate, with varying rates per country and product type.
  • All deliveries require a signature for added security.

Moosejaw promises the “quickest, most reliable shipping possible” and “excellent customer service.”

Delivery time

Delivery time is important when shopping with Moosejaw. Standard shipping typically takes 4-7 days within the contiguous U.S. Customers can choose an expedited option, which takes 2-3 days. Shipping costs depend on the items and if they’re eligible for free standard shipping on orders over $49. Additional costs may apply for expedited service.

For international orders, tracking info is provided at checkout. Delivery times vary by destination.

Shipping cost

Shopping at Moosejaw? No worries! Get free standard U.S. shipping on orders over $49. Qualifying orders within 48 US states will arrive in 4-7 business days. International shoppers? Enjoy discounted flat rate or express shipping. Affordable and stress-free! That’s shopping at Moosejaw.

Customer Service

Moosejaw takes pride in providing amazing customer service. Their goal is to make sure shopping is stress-free. Customers can contact them in various ways: email, phone or live chat. When customers talk to the customer service reps they can expect friendly, professional treatment.

The reps are ready to help with any questions: returning items, shipping costs, exchanges and product availability. The team of experts know their stuff and can provide tailored solutions.

Return Policy

At Moosejaw, we want you to be happy with your purchase. If not, we’ll accept a return or exchange within a reasonable time from the original purchase date.

All returns must meet these conditions:

  • Items must be in their original condition, with the original packaging and a sales/gift receipt.
  • For hygiene reasons, bathing suits, swimwear and underwear are final sale and can’t be returned.
  • Moosejaw staff will inspect the item before a refund is given.
  • Shipping charges are non-refundable, unless the item is defective or sent in error.
  • A restocking fee may apply if the item doesn’t meet our return policy guidelines.
  • Refunds will be in the same form as the original payment.


Shipping and Delivery-Is Shopping at Moosejaw Legit? Uncovering the Truth.

Shopping at Moosejaw? Sure thing. They provide top-notch products, great customer service, and many ways to save. Plus, their price match guarantee and free shipping make it a great deal for outdoors fans.

People have been saying good things about the store. They love the selection of outdoor gear and the helpful customer service. And they’re happy with the easy returns and the low prices. So, Moosejaw is perfect for those who want to save on their outdoor gear.

FAQs about: Is Moosejaw Legit

Q1: Is Moosejaw a legitimate company?

A1: Yes, Moosejaw is a legitimate company. They are a leading outdoor retailer that has been in business since 1992.

Q2: Does Moosejaw have a good return policy?

A2: Yes, Moosejaw has a generous return policy. You can return items up to 60 days after purchase for a full refund.

Q3: Does Moosejaw offer free shipping?

A3: Yes, Moosejaw offers free shipping on all orders over $49.