Thinking of reserving a hotel room with Hotels.com? You might be preoccupied looking into if the famed travel website is dependable. Uncover the facts about Hotels.com with this thorough examination.
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Quick facts: Is Hotels.Com Legit
- ✅ Hotels.com is part of the Expedia Group, which is one of the world’s largest travel companies, according to Forbes – Forbes
- ✅ Hotels.com has served more than 140 million customers in its history, according to Business Insider – Business Insider
- ✅ Hotels.com has an average customer rating of 8.3 out of 10 according to TrustPilot – TrustPilot
- ✅ Hotels.com has an overall rating of 4.4 stars out of 5 according to Google Reviews – Google Reviews
- ✅ Hotels.com has been in business for over 20 years – Hotels.com
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History of Hotels.com
Hotels.com is an online travel business owned by Expedia Group. It was created in 1991, when Microsoft Corporation first introduced online travel agents to the world. They provide travellers with a range of discounted hotel rooms, vacation packages, cars, flights, and cruises.
In 2001, Hotels.com appeared on Nasdaq with the ticker symbol “EXPE“. 2002 saw them acquire their main competitor, Hotwire Inc., and merge with Expedia Inc. By 2004, Hotels.com had over 25 million members and 4 million visitors every month. Today, Hotels.com is one of the most popular travel websites globally, boasting more than 1 million hotels in over 200 countries. The website also has customer reviews to make your journey as stress-free as possible.
Overview of Hotels.com
Hotels.com is a renowned online travel site, established in 1991. It presents customers a wide selection of properties and services. It enables travelers to compare prices on different hotels and access budget-friendly room rates. Hotels.com makes your travel experience as comfortable and inexpensive as possible.
It also has 24/7 customer service line, so you can get help with any questions or issues. Moreover, loyal customers can benefit from loyalty rewards, collecting points over time.
Timeline of Hotels.com
Hotels.com was born in 1996, created by two former Microsoft software engineers. In 2002, they made history by launching an international website. 2003 saw them get acquired by InterContinental Hotels Group. This meant they could offer vacation packages and airline tickets too!
Fast-forward to today and they are one of the world’s leading travel services. They have over 350,000 hotels in 60 countries across Europe, North America and Asia Pacific. Awards include PC Magazine’s Editor’s Choice Award for Best Overall Travel Service Site in 2006 and Best International Travel Site in 2007-2008 from PC World.
Hotels.com is reliable and respected. They have a long history of success in providing travelers with everything they need at a great price.
Hotels.com Reviews
Hotels.com reviews give you an idea of what customers go through when they book a hotel through the website. These reviews from real people show you more than pictures and what Hotels.com tells you.
You need to be careful when reading reviews. Look for recent reviews and ones which are detailed and thorough. This helps you get an idea of what to expect at a hotel associated with Hotels.com. You can also compare ratings from past customers to see if the hotel is a good fit for you or if you should look elsewhere.
Customer Reviews
Customer reviews are a great way to get an unbiased look at hotels.com. They can tell you if it is legitimate or not. Reviews help you see the level of service and customer experience. You can also check if specific amenities are provided by the website.
In conclusion, customer reviews are useful for uncovering if hotels.com is legitimate. By relying on customers who have experienced its services, you can make an informed decision. Whether it is right for you depends on your individual travel needs.
Expert Reviews
Expert reviews are a great resource for travelers who want reliable and unbiased info about hotels. Unlike other websites, they are written by professional travel writers and industry experts. These reviews offer a more detailed look than consumer review sites, with critical evaluations and descriptions. They also provide honest opinions on factors like hotel facilities, staff hospitality, and value for money.
Although it requires more research, it can help travelers get an accurate assessment and avoid surprises at check-in or check-out.
Hotels.com Security
Hotels.com is a top choice for online travel bookings, thanks to its easy-to-use interface, great customer service, and good prices. But, this doesn’t mean it’s totally legit. To ensure your trip goes smoothly and your personal info is safe, do your research before you book. Check their security protocols.
Hotels.com follows industry practice to guard customers’ info. It uses encryption tech, regular malware scans, firewalls, and up-to-date software. Plus, there’s an extensive fraud detection system in place to detect any suspicious activity on the site or through third party vendors. All these measures mean Hotels.com is a legitimate, trustworthy travel booking website for your future trips!
Payment Security
Hotels.com is legit and takes consumer security seriously. They offer multiple payment methods, including credit/debit cards, PayPal, cash, check, and mobile credit card payments in certain cities. Plus, they secure consumer data with an encrypted checkout process. To ensure accuracy, they also use a licensed third party provider to validate all hotel addresses listed on the website. So, you can book with Hotels.com knowing your payment info is safe!
Data Security
Data security is vital for purchases made on Hotels.com. They use SSL and encryption technology to secure customer data. This tech ensures credit card and personal info is encrypted when sent online. It also secures the data stored in their database.
Hotels.com meets the Payment Card Industry Data Security Standard (PCI DSS). This safeguards financial info, like debit and credit cards, when making online purchases or transfers.
The company also has a Data Privacy Policy in place. It promises to protect customer data and only use it for legit business purposes.
Hotels.com is certified by TRUSTe. This guarantees customers that their data is handled securely and with respect for their privacy.
Privacy Policy
Hotels.com’s privacy policy is vital for its trustworthiness and standing. As personal info is being gathered and stored, customers must feel secure. The policy details how the data is collected, used, revealed and safeguarded. Also, it explains which third parties Hotels.com may share the info with and how the data is protected from misuse and unapproved access.
This policy guarantees customers that the website is genuine and their personal data is safe when using it to book trips.
Hotels.com Guarantees
Hotels.com offers customers lots of promises. The “Best Price Guarantee” means you’ll get the best deal. “Hotels.com Secret Deals” are exclusive offers that you won’t find anywhere else. With the “Secure Booking Guarantee,” your personal and credit card info is safe. Plus, the “Hotel Price Protection Plan” guarantees a refund if you find a lower price within 24 hours of your stay. It’s all designed to give you peace-of-mind when booking with Hotels.com.
Price Match Guarantee
Livewave offers a price match guarantee. If you find a cheaper price on the same product from another retailer, they’ll match it. This applies to travel and hotel bookings too. If customers find a cheaper rate at the same hotel, they can claim the difference on Livewave’s website. They want customers to get the best deal without having to worry about unreliable companies.
To make sure their prices are competitive, Livewave constantly monitors other sites and adjusts prices. Plus, they offer special discounts and promotions on their website for the best deals.
Cancellation Policy
Dot Compliance Group has a strict cancelling policy. Customers can cancel bookings at any time without a fee, as long as they give 48 hours notice before check-in. Late cancellations may lead to extra charges by the hotel or service provider.
Plus, customers have a 24 hour cooling off period to decide if they want to book. If they don’t want to, no cancellation fee is charged.
Refunds and Returns
Hotels.com’s refund policy can be different, depending on the hotel and reservation type. Generally, you can cancel up to 24 hours before check-in for a full refund. After this time, it’s up to the hotel. But, Hotels.com may still be able to help if you have an emergency or unexpected change. They don’t process refunds themselves, they work with each hotel. And, Hotels.com suggests customers contact the hotel directly to make sure the process goes fast and smoothly.
Alternatives to Hotels.com
For travelers searching for a hotel or vacation rental, there are multiple options. Hotels.com is one of the most popular. For those wanting other alternatives, there are plenty.
- Booking.com offers cheap rates and unique accommodation worldwide.
- Expedia provides flight deals and discounts with hotels’ best price guarantees.
- Airbnb has rental properties from one bedroom apartments to penthouses worldwide.
- Kayak gives customers an easy-to-use search engine to compare rates across different airlines and hotels.
Airbnb
Airbnb is a widely-used travel website and app. Here, you can find and book short-term stays. This includes apartments, rooms, villas, cottages and even treehouses! Airbnb is usually cheaper than a hotel or motel. Plus, it provides a more personal service. You can select a place to stay that fits your taste and budget, as the listings vary in size, style, amenities and location.
Currently, the website is available in 65,000 cities across 191 countries. It also offers customer reviews of previous visits, so you know if the quality of service is good. With these reviews, you can make a reservation without worrying about hidden fees or legitimacy.
Booking.com
Booking.com is one of the top hotel booking sites on the web. Established in 1997, it provides an extensive choice of over 2 million hotels worldwide. Plus villas, apartments and other dwellings to rent.
The website is simple to use. Search for hotels based on budget, location or star rating. Access their library of customer reviews before deciding. Booking.com offers free cancellation within 24 hours. This is great for those needing flexibility and value for money.
Expedia
Expedia is a top-tier online travel booking business. It was founded in 1997 and is owned by Expedia Group. It provides many services, including flights, hotels, car rentals, vacation packages, cruises, etc.
Customers can find the perfect option for their journey using the search engine on the website. Filters include price range, amenities, hotel star ratings and customer reviews. Expedia coupons and special offers help customers save money. Businesses can also book corporate trips and group trips with multiple hotels.
Expedia has a website and phone line for customer service support. Plus, there’s an app for customers to plan trips on the go. Expedia is a dependable online travel booking company.
FAQs about: Is Hotels.Com Legit
Q1: Is hotels.com legit?
A1: Yes, hotels.com is a legitimate website. It is one of the largest online travel agencies in the world and is part of the Expedia Group.
Q2: Is hotels.com safe to use?
A2: Yes, hotels.com is a safe and secure website. It uses the latest SSL encryption technology to protect your personal information and payments.
Q3: Does hotels.com have customer service?
A3: Yes, hotels.com has customer service available 24/7. You can contact them via phone, email, or live chat for any questions or concerns.