Thinking of getting pet stuff from Chewy? You’re not the only one! A lot of pet owners wonder if it’s a good choice. Learn the facts about Chewy and how it compares to other pet stores. Uncover the truth!
Contents
Quick facts: Is Chewy Legit
- ✅ Chewy was founded in 2011 by Ryan Cohen and Michael Day, and currently employs over 14,000 people (Forbes).
- ✅ Chewy has a customer satisfaction rating of 97%, with 2.6 out of 3 customers recommending their services (Consumer Affairs).
- ✅ Chewy has an A+ rating with the Better Business Bureau (BBB).
- ✅ Chewy was the fastest growing e-commerce company in 2019 with a growth rate of 31.8% (Internet Retailer).
- ✅ Chewy has an estimated market value of $30 billion (TechCrunch).
Overview of Chewy
Chewy is an online pet store, offering products such as pet food, treats, toys and accessories. Ryan Cohen and Michael Day founded the company in 2011. It has now grown to boast over 30 million customers in the US – making it the largest online pet retailer with 1 million products. You can buy from Chewy directly or even through Amazon.
Chewy has competitive pricing compared to other pet stores. Plus, orders are usually shipped within 48 hours or less. They also offer free shipping on orders of $49 or more. There’s no minimum order requirement and flat rate shipping for orders under $49. The AutoShip program has repeat purchases shipped automatically. The customer service staff are trained to handle tough issues with empathy. Helpful resources like blogs and forums are available to support customers.
In conclusion, Chewy has an excellent reputation – with a great selection of products at fair prices, plus top-notch customer service.
History of Chewy
Chewy is an online pet retailer that dates back to 2011. It was initially a subsidiary of PetSmart, but gained independence in 2017. Before launching its own website, Chewy sold products through PetSmart.com. On their own site, they began to offer unique products.
Since then, Chewy has become a popular pet retailer in the US. Their products include food, treats, toys, accessories, health needs (like flea/tick prevention, dental care, heartworm meds, etc). Plus, they offer free two-day shipping on orders over $49 and 24/7 customer service.
Products and Services Offered
Chewy is renowned for providing fantastic customer service and an incredible selection of quality products. With over 1,000 pet food brands, they have something for everyone. Plus, orders over $49 include free shipping! They also offer same-day delivery, repeat delivery options, and 24/7 customer service. Chewy’s VetDirect and Pharmacy services provide prescription medications too. It’s no wonder Chewy is a popular pet store with its reliable products, services, and competitive prices.
Customer Reviews
Chewy is an online pet supply store that’s becoming well-known among pet owners. Is it legit? To answer this, we should look at customer reviews, company history, and company practices.
- Customer reviews tell us a lot. Chewy has positive reviews on its website and on third-party sites like Trustpilot. This shows the store is reliable and its products are good quality.
- Next, let’s look at its history. Chewy was founded in 2011 by two animal lovers. It has become one of the most successful pet stores online, showing its quality over time.
- Finally, check out Chewy’s customer satisfaction practices. Free shipping on orders over $49 and an easy returns policy for unsatisfactory items. This means Chewy cares about customer satisfaction.
Overall, we can confidently say Chewy is a legit online pet store. It provides trustworthy and reliable services, with top-notch customer service standards.
Overview of Customer Reviews
Omaze is a popular online pet store, with thousands of customer reviews. People love their wide selection, prices and convenience. But, there have been some criticisms – slow shipping and limited product availability.
The majority of reviews are positive. Customers are happy with the competitive prices and variety of products. Though, shipping times could be faster. If you want to know what real customers think, look at more reviews before buying.
Positive Reviews
Positive reviews provide a great way to begin researching US Product Testing. They offer consumers the chance to gain more knowledge of the company and their products prior to buying. Reviews give other shoppers an idea of what they may anticipate from US Product Testing when buying their pet supplies.
Online reviews can be in various forms. Examples include customer testimonials, blog posts, ratings, and social media posts. Consumers can examine these various reviews to understand what real customers have to say about US Product Testing and their products. Additional insight into the firm’s customer service, return policies, packaging/shipping process, etc. can be found on third-party websites such as Yelp or Trustpilot. Generally, positive reviews are accurate reflections of happy customers’ experiences with the company. This can be utilised as another data point in pursuit of a reliable pet store.
Negative Reviews
Chewy.com has thousands of glowing reviews, with a 4.8/5 rating. Despite this, some customers have had a bad experience and left a one star rating. Reasons include:
- slow response times from Customer Service Representatives
- long shipping times
- incorrect/damaged products
- confusion with auto-ship
- difficulty cancelling subscriptions
It’s important to look at both positive and negative reviews to understand the customer service experience. This helps shoppers make an informed decision before buying.
Chewy’s Return Policy
Chewy is a beloved online pet store, offering quality products and services. Their return policy is why so many customers prefer Chewy to other options.
Customers can return unopened, original packaging items within 30 days of delivery, with zero restocking fees. Shipping labels for returns are emailed, and damaged items are exchanged without any added cost. If customers need help with returns, Chewy’s customer service team is available 24/7. This return policy gives customers assurance when shopping online, as they know they can get their money back if they’re not satisfied.
Overview of the Return Policy
Chewy.com offers a 30-day return policy. Customers can return unused, unopened items within 30 days of purchase at no cost. A customer service rep will refund or give store credit in the form of the original payment method. Returned items must be shipped with trackable shipping. Customers pay for the shipping costs. Products needing refrigeration or freezer shipments must be returned with original packaging.
Chewy offers free returns for select orders. They also provide customers with a pre-paid shipping label to make returning items easy.
Pros and Cons of the Return Policy
Chewy’s return policy is generous. You can return items within 365 days of purchase. This is great if you don’t know what pet supplies your pet will need or like. Unfortunately, returning items can be a challenge if you don’t have the original packaging or receipt. Also, you must pay for return shipping and may face restocking fees.
Overall, the Chewy return policy is good but has some constraints. It is essential to read all the conditions related to your purchase. That way, you can make an educated decision about buying from Chewy.
Chewy’s Shipping Policy
Chewy is an online pet store with free 1-2 day shipping for orders over $49. This offer applies to all customers in the contiguous US. And, it only applies to items in stock. Customers can even expedite their orders with two-day and next-day shipping options.
Chewy guarantees its deliveries and gives a tracking number on all shipments. So, customers can track their packages in real time. Plus, Chewy has a policy of holding packages in its warehouse facility for five days. This helps protect packages from weather events or other unexpected problems.
Overview of the Shipping Policy
Chewy’s shipping is fast and reliable! Customers can choose one-day, two-day, or ground delivery. Orders typically arrive in 4-7 business days. Plus, Chewy offers an unlimited return policy and text updates. There’s a satisfaction guarantee, too. If orders are damaged or lost, customers get 100% refunds.
Finally, the Chewy Subscription option gives discounts and free shipping for regular pet food and supply deliveries.
Pros and Cons of the Shipping Policy
Lendgo has a shipping policy that needs to be looked at before buying.
Pros include:
- free shipping on orders over $75,
- several delivery types (ground, two-day, next-day etc.), and
- pickup in some places.
Cons:
- Transit time varies by location.
- Third-party carriers mean transit times can be uncertain.
- International shipments outside US/Canada may have additional duty fees.
Chewy’s Security and Privacy Policy
Chewy is devoted to protecting the safety and privacy of its customers, employees, and other partners. Our Security & Privacy Policy explains how we get, use, look after, secure and guard the personal data we get from you when you visit our website or stores. We take the right actions to protect your personal data from unauthorized access, change, disclosure or destruction.
We also have the correct safeguards related to data transfer tech such as encryption and firewalls when necessary to guard the integrity of your personal info. Additionally, we have put in place measures like regular system scans and up-to-date antivirus software to make sure our systems are protected from possible threats. We also ask any third parties with whom we share your data to follow similar security steps to aid in guarding your information.
Overview of the Security and Privacy Policy
Chewy is an online pet store with a large variety of pet food, toys and supplies. To keep customers’ information safe, Chewy has put in place multiple security measures and a thorough privacy policy.
The privacy policy explains how Chewy handles customer data, and how customers can monitor their personal information. It also outlines the security measures to prevent unauthorized access or use. Plus, the policy includes which third-party service providers may have access to customer info due to their relationship with Chewy.
As a pledge to protect customer data, Chewy urges customers to check the terms of its security and privacy policy regularly.
Pros and Cons of the Security and Privacy Policy
Chewy’s security and privacy policy is crafted to protect the customer’s information and data. Secure payment processing is enabled, as well as encryption of personal data. Credit card info isn’t stored. Plus, customers can subscribe to Chewy’s newsletter to get e-mail notifications about their promotions and services.
The Pros? Customers get a safe online shopping experience, plus the assurance that their details will be securely stored. Easily opt-in or opt-out of the offers that enter your inbox.
The Cons? For some users, more control over the promotional emails would be nice. Also, Chewy not storing credit card info is an extra level of security; on the other hand, customers must manually enter their payment details each time they buy something from the site, which could be a hassle.
Conclusion
Chewy is a top-notch pet store. They provide quality products at good prices, free shipping on orders over $49, plus a money-back guarantee! There’s also great customer service, like live chat support, which comes in handy when trying to sort out product compatibility or ordering errors. On top of that, Chewy stock products from popular brands such as Royal Canin and Purina Pro Plan.
It seems Chewy has earned its positive reputation. Their commitment to low prices, great products, awesome customer service, and satisfaction guarantee make Chewy the perfect choice for all pet supply needs. So, if you’re looking for pet supplies – food or toys – remember to shop at Chewy!
Summary of Findings
Our research shows that Chewy is a legit pet store. They have permits and insurance to sell pet items in all 50 states. Plus, they have a 99% customer satisfaction rating! You can also get help 24/7 with their toll-free number. All orders are guaranteed for satisfaction, so you can shop with peace of mind.
Whether it’s food, treats, toys, or anything else, Chewy is the perfect choice for convenience and easy ordering.
Final Thoughts
Cardcookie is a pet store that offers free shipping and rewards. It does have great deals, yet drawbacks too. For example, it lacks customer service or convenience like competitors. Also, orders can be delayed or incorrect. Lastly, Cardcookie only takes certain payment methods.
In conclusion, Cardcookie is good for cost-saving and rewards. But, customers should consider the potential drawbacks. Reviews should be read and any ongoing issues should be monitored before placing an order.
FAQs about: Is Chewy Legit
Q: Is Chewy a legit company?
A: Yes, Chewy is a legitimate company. Chewy is a trusted online retailer of pet food and supplies that is based in the United States and is a subsidiary of PetSmart.
Q: How long has Chewy been in business?
A: Chewy has been in business since 2011. The company was founded by Ryan Cohen and Michael Day and has grown to be a leader in the pet products industry.
Q: Does Chewy offer free shipping?
A: Yes, Chewy offers free shipping on orders over $49. Customers can also enjoy free 1-2 day shipping on orders over $49.